At NEWOWNDS, we offer multiple secure payment options to accommodate your preferences. We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay for mobile users. For larger purchases, we also offer financing options through Affirm, allowing you to split your payment into manageable monthly installments with transparent terms. All payments are processed through our secure payment gateway with industry-standard encryption to ensure your financial information remains protected.

Shipping times vary based on your location and the items purchased. Standard delivery for in-stock items typically takes 3-7 business days for small items and 7-14 business days for larger furniture pieces within the continental US. Custom or made-to-order furniture may require 4-6 weeks for production before shipping. International shipping is available to select countries with delivery estimates of 14-28 business days. You can track your order through your NEWOWNDS account or via the tracking number provided in your shipping confirmation email. For specific delivery timeframes, please check the product page or contact our customer service team.

Yes, we offer professional assembly services for most furniture items. During checkout, you can select the “White Glove Delivery & Assembly” option for an additional fee (typically 49 − 49−149 depending on the complexity and size of the item). Our trained professionals will deliver your furniture, place it in your desired location, carefully assemble it according to manufacturer specifications, and remove all packaging materials. For customers who prefer to assemble items themselves, each product comes with detailed assembly instructions and basic hardware. We also offer video tutorials for many of our popular items on our website.

We stand behind our products with a customer-friendly 30-day return policy. If you’re not completely satisfied with your purchase, you may return most items in their original condition and packaging within 30 days of delivery for a full refund of the purchase price. Custom or personalized items have limited return eligibility. To initiate a return, simply log into your account and select the order you wish to return, or contact our customer service team. For standard items, we’ll provide a prepaid return shipping label (return shipping fees of $19.95 apply unless the return is due to damage or defect). For larger items, we’ll arrange a pickup at a convenient time. Refunds are processed within 5-7 business days after we receive your return.

While our listed prices are generally fixed, NEWOWNDS does offer several ways to save. We run seasonal sales throughout the year with discounts of up to 40% on select collections. New customers can receive 10% off their first purchase by subscribing to our newsletter. We also have a price match guarantee—if you find an identical item at a lower price from an authorized retailer within 14 days of purchase, we’ll refund the difference. Additionally, we offer a loyalty program where you earn points with each purchase that can be redeemed for future discounts. For large orders or complete room packages, contact our customer service team to discuss potential bundle discounts.

Yes, NEWOWNDS ships to select international destinations. We currently service customers in Canada, the UK, Australia, New Zealand, and most EU countries. International shipping costs are calculated based on destination, package dimensions, and weight. Please note that international customers may be responsible for customs duties, taxes, and import fees imposed by their country’s regulations. These fees are not included in our shipping charges and will be collected separately. International orders typically take 14-28 business days for delivery, depending on customs processing times. For specific information about shipping to your country, please contact our international shipping department or check our detailed International Shipping Policy page.

Tracking your NEWOWNDS order is easy and convenient. Once your order ships, you’ll receive an automated shipping confirmation email containing your tracking number and a direct link to monitor your delivery’s progress. You can also track your order by logging into your NEWOWNDS account and navigating to “Order History,” where all your purchases and their current status are displayed. For larger furniture deliveries, our delivery partner will contact you directly to schedule a delivery window. If you haven’t received tracking information within the expected processing timeframe (typically 1-2 business days for in-stock items), please check your spam folder or contact our customer service team with your order number for immediate assistance.

Yes, all NEWOWNDS furniture comes with warranty protection. Our standard manufacturer’s warranty covers defects in materials and workmanship for varying periods depending on the product category: upholstered furniture (3 years), case goods and tables (5 years), mattresses (10 years), and outdoor furniture (2 years). Additionally, we offer an optional Extended Protection Plan at checkout, which provides comprehensive coverage against accidental damage including stains, tears, scratches, burns, and structural damage for up to 5 additional years. The Extended Protection Plan includes in-home service for repairs and a one-time replacement if the item cannot be repaired. Warranty claims can be submitted through your account portal or by contacting our dedicated warranty department with proof of purchase and photos of the issue.

You can request order modifications or cancellations, but timing is important. Orders can be fully canceled or modified within 24 hours of placement with no penalty. After this window but before shipping, cancellations may be possible but subject to a 10% restocking fee for standard items. Custom or made-to-order pieces cannot be canceled once production has begun. To request a change, contact our customer service team immediately with your order number. If your order has already shipped, cancellation is not possible, but you can refuse delivery or return the item following our standard return policy. For order modifications such as shipping address changes or delivery date adjustments, we’ll accommodate these when possible, though additional fees may apply if the order has already been processed.